1. Are all items in this store authentic? 

Yes, all items sold on The Loop NYC are 100% new and authentic. All the products are new, and come directly from our network of private and professional dealers, as well as directly from the primary sellers of the item (Nike, Adidas, Supreme, and other authorized accounts). They will be delivered to you in their original box with all the accessories.

Proof of purchase is available for every item on our site. If you would like to see one before you make a purchase, please email us at info@theloopnyc.com

We strongly condemn the sale of counterfeits that tend to look more and more like the originals.

2. How do you have items that are sold out everywhere else? 

Good question! Here is our answer: these products come out in extremely limited quantities and are out of stock on all websites and in all shops in a few hours, minutes and sometimes even in a few seconds.We have a team of buyers who are dedicated to purchasing these items on the primary market from retailer brands such as Nike, Adidas, Supreme, etc. 

For The Loop NYC, our mission is to allow you to find and get these items, of course 100% new and authentic, even after their release. 

3. Are all items new or are some in used condition? 

All items on our store are 100% new. All items are deadstock and never worn. We do not sell used items. 

4. Do you accept returns? 

Unfortunately, we do not offer returns or refunds for our orders. If you have any complains about your order, please reach out to our support team at help@theloopnyc.com

 

SHIPPING 

All items purchased are shipped within 2 days. We offer free shipping for orders over $100. Orders are shipped through USPS and UPS. Tracking numbers will be available immediately after the item is shipped and will be sent to the customers email. 

All packages sent by The Loop NYC are insured, tracked, and delivered against signature.

WE ARE NOT RESPONSIBLE FOR DAMAGES OR LOST ITEMS CAUSED BY THE SHIPPING COMPANIES.